| We have put together a list of questions that you may have about our product and company. Should you have any queries at all please do not hesitate to contact us.
How long will flowers last?
All flowers in Livingcards will last at least 7 days - but it is normal that they last far longer.
How long will delivery take?
Standard deliveries with Royal Mail first class post normally arrives next day - it is very rare for them to take longer. Royal Mail Special Delivery is guaranteed to arrive by 1.00pm next day and the Royal Mailo Saturday delivery is guaranteed to arrive before 1.00pm on your chosen Saturday.
Do all deliveries have to be signed for?
Standard deliveries are delivered with your normal morning post and as the boxes fit through a standard letter box and they will NOT have to be signed for. However, all Guaranteed Next Day deliveries WILL have to be signed for. Will the flower have to be watered?
We have found that it is rare that the water has to be topped up in the flower vial - but if this is necessary we provide a pipette with every card to make this a simple task.
Will the water spill in transit?
When preparing your order we add a safe cystalline substance to the water which hardens it slightly to ensure that there is no spillage whatsoever. The hardened water does not in any way affect the quality or long lasting quality of the flower. Is my personal and financial information safe?
We are committed to protecting your privacy. When you order, we need to know your name, e-mail address, mailing address, credit card number, expiration date, start date (if necessary) and three digit security code. This allows us to process and fulfill your order and to notify you of your order status - we do not retain any financial information about you as this is completed on the Worldpay and Paypal payment sites. We use Worldpay's and Paypal's Secure Servesr for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter. All of the customer data we collect is protected against unauthorized access.
Does the company have a history working with flowers?
Yes. The owners of Livingcards are trained florists and have owned and run florists on the UK High Street and online to the highest standards.
Can I cancel my order?
You can cancel your order just before you commit to buying on the Paypal payment page. If you need to cancel your order after this then you can call us before 3.00pm on the day preceeding the delivery date to cancel. |
